FAQ (Frequently Asked Questions)

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Who makes your products?
All DabbleDoos "Colorful Creations" are designed and handcrafted by me in my Virginia home studio. They are NOT factory assembled and are NEVER outsourced. Designed, created and sold only in the USA!

Can you change a necklace length or resize a bracelet for me?
I will be happy to work with you to adjust a design to meet your specific needs. Please contact me BEFORE making your purchase so we can discuss your requirements. (If the change requires complete restringing or adding new components a small fee may apply.)

Can you make me matching earrings for a necklace/bracelet I wish to purchase?
I can make earrings to match most of my designs...however, I may have a limited supply of the exact beads and occasionally some beads are discontinued. So, please contact me BEFORE making a purchase so I can verify the availability of the beads and confirm the design/price of the earrings with you.

My job requires a breakaway badge holder...can you add or change a clasp for me?
If the necklace already features a clasp I can replace it with a magnetic (breakaway) clasp for you. If the necklace is a "pullover" design, it will have to be restrung and a small fee will be applied to your purchase price for this service. Please contact me with your request BEFORE making a purchase.

Can you make me a custom/special request piece?
Absolutely! I love working with individuals to creat a special one-of-a-kind piece. I've met some incredible people and truly enjoy helping them make their dreams a reality. Send me an email and I'll work with you to create something spectacular and unique...just for you or a loved one! A non-refundable, pre-payment is required for any engraved or otherwise uniquely personalized component that is requested to be included in a custom design.

When can I expect a response to my email?
I check my messages often and I make every effort to reply promptly. On weekdays this can be as soon as several minutes or within an hour or two. On Saturdays, Sundays and holidays it may take a day or two for me to get back to you. If you do not receive a reply after 48 hours, please check your "spam" folder, make sure DabbleDoos is on your "safe senders" list, and try contacting me again.

We have an office event coming up and I would love to have you make a number of beaded lanyards (in the same design) for gift giving. Do you offer a discount?
I have created limited quantity pieces for small company functions, school activities, confirmation gifts, and other special events. Feel free to contact me for more information regarding item availability, time required for completion and volume discount rates. The completion of your order will be dependent on how many pieces you need as well as the availability of components.

How do I use your badge holder necklaces?
You may use DabbleDoos beaded badge holder necklaces for carrying a a vinyl identification card protector or security key card holder; to carry your keys or a cellphone; holding quilting or embroidery scissors; or, with some designs, the necklace can be used as eyeglass holder. Necklaces designed specifically for eyeglasses are listed on the eyeglasses page.

How do I care for my beaded jewelry?
As with any jewelry, how well you care for your beaded jewelry determines how long the piece will last. A "Caring for Your Beaded Jewelry" card is included with each DabbleDoos order.

Your badge holder and eyeglass necklaces look delicate...how durable are they?
My lanyards and eyeglass necklaces are created to give the appearance of a fine piece of delicate jewelry but they are actually designed to withstand the rigors of everyday wear. Only the best available, professional jewelry wire is used. This cable-style wire contains 49 strands of stainless steel woven into a single cable and clear coated for durability. The majority of my DabbleDoos's pieces are double crimped and the crimps are hidden with 14kt goldfilled, sterling silver, gunmetal, silverplated or goldplated crimp covers for a smoother more professional appearance.

Why are your prices higher than some of the well known "biggie" stores?
Remember the saying "You get what you pay for"? The "biggie" stores and many online stores purchase similar items that are factory-assembled overseas or the products are made with plastic or low-grade components to keep their prices low. Each DabbleDoos "Colorful Creations" piece is individually designed and handcreated by me in my Virginia home studio. I use high-grade components with my full attention applied to the details and creation of each piece. Whenever possible, I prefer to purchase USA made components from USA distributors. With quality materials, attention to detail and my personalized workmanship your DabbleDoos "creation" will serve you well for years to come.

Do you offer a printed catalog?
I do not offer a printed catalog at this time. Many of my items are one-of-a-kind and, although some designs are available for limited quantity purchasing, my inventory is constantly changing making it difficult to offer an up-to-date catalog.

Do you have a return/exchange policy?
If you wish to return an item for refund or exchange, you are allowed 3 days from receipt of your package to review your purchase and to contact me for a Return Authorization Number (RAN). A confirmation email will be sent to you (at the address provided at the time of purchase) which will contain your unique, one-time RAN along with detailed return instructions and the return shipping address. Your package must be postmarked no later than 7 days from receiving the RAN. The item to be returned or exchanged must be in its original, new, unworn, and unused condition. All postage and handling fees are non-refundable (unless the wrong item was sent). Any item returned from a order which received Free Shipping will have the original shipping savings deducted from the refund amount. Items returned without an RAN or postmarked later than 7 days after receipt of the RAN will be subject to a 20% restocking fee. Sale items, special requests, custom orders, made-to-order items, and pieces that were altered or resized at the request of the buyer are final sale items and are NOT returnable. For sanitary reasons all earrings are non-returnable.

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